OUR FACILITY
MISSION STATEMENT| PHILOSOPHY|GOALS|PAST SATISFACTION SURVEYS

PHILOSOPHY At Webster Hearing Center we believe that hearing aids are not simple things. In fact, estimates range from 30 to 50% that of hearing aids sold are not used. Accordingly, our emphasis is on insuring that our patients receive good benefit from their hearing aids, that they are comfortable, that they understand how to use them and that we have done everything we can to maximize success. In order to do this, we have incorporated the following policies:

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We set extremely high standards for the conclusion of the hearing aid fitting process.

We advise the patient of realistic outcome potential for improvement and we maximize the outcome for each patient.

At the conclusion of the dispensing process, we ask each patient approximately 30 questions about how helpful their hearing aids are, and approximately 30 questions about the frustrations they are experiencing with them.

If we are not satisfied with the outcome, then we will implement as many changes or adjustments necessary until we feel the results are optimized. We provide a near infinite amount of time to achieve the optimum results.

We have incorporated the most extensive follow up procedures we know of. Virtually every adjustment or modification is followed up by telephone call or by return follow-up visit.

The final results for the above questions are incorporated into our master database so that we can measure patient outcomes, compare them with other patients, spot trends and institute corrective measures as needed.